Envoy vs Proxyclick (Eptura): Visitor Management System Comparison

Choosing the right visitor management system can transform how your workplace handles check-ins, security, and overall visitor experience. Two of the popular solutions are Envoy and Proxyclick, each offering unique features and capabilities. In this comprehensive comparison, we’ll explore everything you need to know about these platforms to help you make an informed decision for your organization.

Quick Comparison: Envoy vs Proxyclick

Understanding Envoy and Proxyclick Visitor Management Systems

Both Envoy and Proxyclick have established themselves as good options for visitor management software solutions serving thousands of organizations worldwide. Envoy, based in San Francisco, started as a simple visitor sign-in tool and has evolved into a comprehensive workplace management platform. The system now includes visitor management, desk booking, room reservations, delivery tracking, and emergency notifications, all designed to streamline workplace operations.

Proxyclick, originally from Brussels and now known as Eptura Visitor following its acquisition by Condeco in 2022, focuses specifically on creating a seamless visitor management experience. The cloud-based visitor management system emphasizes security, privacy, and customization while supporting over 30 languages, making it an excellent choice for global enterprises with multi-location needs.

Key Features: Envoy vs Proxyclick

When comparing visitor management features, both platforms offer robust capabilities but with different approaches. Envoy excels at providing an all-in-one workplace solution. Its visitor sign-in process uses iPad-based kiosks where guests can check-in, receive automatically printed badges, and trigger instant host notifications via Slack, Microsoft Teams, or email. The pre-registration feature allows hosts to invite visitors in advance, sending QR codes that speed up the check-in process considerably.

Proxyclick visitor management system provides similar core functionality with its own unique strengths. The platform offers customizable sign-in flows, watchlist monitoring for enhanced security, and comprehensive badge printing capabilities. One standout feature is the system’s support for 30-plus languages, making it ideal for international organizations. Both platforms support digital document signing, real-time notifications, and access control integration, though the implementation differs.

For workplace security, Envoy offers evacuation management through its emergency notification system, visitor screening, and detailed audit-ready records. Proxyclick matches these with health screening questionnaires, visitor authentication, and the ability to track visitor data across multiple locations from a centralized dashboard. While both platforms excel at visitor management, they also integrate with access control systems for enhanced security (learn more about visitor management vs access control). Both systems integrate with popular workplace tools like Slack and Microsoft Teams for seamless workflow integration.

Pricing Comparison: Envoy vs Proxyclick

One of the most significant considerations when choosing between these visitor management systems is pricing. Envoy offers a free plan with limited features, followed by premium tiers starting at approximately $4345 per year for comprehensive visitor management capabilities. Costs can escalate quickly for organizations with multiple sites or complex needs. Many users report that while the features are robust, the pricing is among the steepest in the industry, particularly when compared to alternatives offering similar functionality.

Proxyclick pricing follows a custom pricing model on request with Advanced and Power as the two tiers. While Proxyclick is generally more affordable than Envoy’s premium offerings, it still could represents a significant investment for organizations managing multiple locations.

Envoy vs Proxyclick: Ease of Use and Visitor Experience

User-friendly design is crucial for visitor management software. Envoy receives consistent praise for its intuitive interface and polished visitor experience. The check-in flow is straightforward, requiring minimal training for both visitors and staff. Guests appreciate the modern, professional appearance of the iPad kiosk, and the contactless check-in option via QR code has become increasingly important. However, some users report occasional connectivity issues with badge printing and iPad freezing, particularly during high-traffic periods.

Proxyclick is easy to use and consistently receives high marks for its clean, professional interface. The customizable check-in screens allow organizations to tailor the visitor sign-in experience to match their brand identity. Users find the backend administration portal straightforward, making it simple to manage visitor flows, create custom workflows, and generate reports. The multi-language support is particularly valuable for global operations, ensuring visitors feel comfortable regardless of their preferred language.

Envoy vs Proxyclick: Integration and Customization Capabilities

Modern workplace operations require seamless integration with existing systems. Envoy boasts an extensive ecosystem with over 100 integrations, including Slack and Microsoft Teams for host notifications, calendar systems like Outlook and Google Workspace, and access control platforms for physical security. The platform also connects with delivery management tools and can integrate with RFID and QR code systems for contactless access at security gates.

Proxyclick offers similarly robust integration options, connecting with access control systems, temperature screening solutions, and smart parking tools. The platform’s API allows for customizable workflows and connections to various workplace management systems. Both solutions support badge printing with compatible hardware, though users should note that recommended printers can be expensive and sometimes experience connectivity challenges.

Multi-Location and Scalability

For organizations with multiple offices, both platforms provide centralized management capabilities. Envoy allows administrators to standardize check-ins across all locations while maintaining location-specific customization. The platform’s reporting features provide insights into visitor traffic patterns, helping optimize space utilization and security protocols across the enterprise. Organizations can also maintain comprehensive visitor logs for compliance and security purposes.

Proxyclick excels at multi-site visitor management, offering unified reception experiences across global locations. The centralized dashboard provides real-time visibility into all sites, making it easier to maintain consistent security standards and visitor policies. This capability is particularly valuable for large organizations managing hundreds of daily check-ins across numerous facilities.

Security and Compliance Features

Security is paramount in any visitor management solution. Envoy provides watchlist screening, visitor pre-approval workflows, and detailed visitor logs for audit purposes. The evacuation management feature ensures organizations can quickly account for all visitors during emergencies. Data privacy controls help organizations comply with GDPR and other regulatory requirements.

Proxyclick emphasizes security without compromising visitor privacy. The system includes watchlists to deny access to unwelcome visitors, health screening questionnaires, ID verification options, and comprehensive visitor tracking. The platform’s design philosophy balances robust security measures with respect for data privacy, an increasingly important consideration in today’s regulatory environment.

Customer Support and Implementation

Implementation timelines and ongoing support matter significantly when adopting new workplace technology. Envoy users report relatively smooth deployment, though larger organizations with complex requirements may need more extensive configuration time. Customer support receives mixed reviews, with some praising responsiveness while others note delays during peak periods.

Proxyclick customers appreciate the professional support team and attention to detail during implementation. The platform can typically be operational within days, making it an attractive option for organizations needing quick deployment. The knowledge base and training materials help teams get up to speed efficiently.

Envoy vs Proxyclick: Which Is Right for Your Organization?

The choice between Envoy and Proxyclick depends on your specific needs and priorities. Envoy makes sense for organizations seeking an all-in-one workplace platform that extends beyond visitor management to include desk booking, room reservations, and delivery tracking. It’s particularly well-suited for tech-forward companies with the budget for premium features and the need for extensive integrations.

Proxyclick is an excellent choice for organizations focused specifically on streamlining visitor management with strong customization needs, multi-language requirements, and global operations. The more accessible pricing structure makes it attractive for mid-sized organizations and those managing multiple locations without requiring the full workplace management suite.

However, if you’re looking for even greater customization capabilities, regional language support, comprehensive ID integrations including Emirates ID, UAE Pass, and Iqama scanning, along with flexible deployment options, consider exploring alternatives like Entry2Exit. This visitor management solution offers advanced features including WhatsApp-based invitations, face recognition, multi-device support, and both cloud and on-premise deployment options, all while providing value for money that competing platforms struggle to match.

Best Alternative To Envoy & Proxyclick

The right visitor management system depends heavily on your organization’s size, location, and specific requirements. For small companies with straightforward needs, limited budgets, and single-location operations, both Envoy and Proxyclick can serve you well. These platforms offer the essential features needed for basic visitor sign-in, host notifications, and badge printing without overwhelming complexity.

However, if you’re operating at a mid-sized to enterprise level, especially in regions like the UAE, Saudi Arabia, or other GCC countries, Entry2Exit emerges as the superior choice. Here’s why Entry2Exit stands out for growing and established organizations:

Regional ID Integration Excellence: Unlike Envoy and Proxyclick, Entry2Exit offers native integration with Emirates ID, UAE Pass, Iqama (Saudi Arabia), and ID systems from Oman, Bahrain, Kuwait, and Qatar. This means instant, accurate visitor verification without manual data entry, a critical advantage for organizations in the Middle East.

True Multi-Language Support: While Proxyclick offers 30+ languages, Entry2Exit provides comprehensive support for English, Arabic, and other regional languages with right-to-left text support built into the interface. This ensures a comfortable experience for all visitors and staff, regardless of their preferred language.

Advanced Communication Channels: Entry2Exit goes beyond email and SMS by offering WhatsApp-based visitor invitations and notifications through an integrated chatbot. Given WhatsApp’s dominance in Middle Eastern business communication, this feature significantly improves response rates and visitor convenience.

Flexible Deployment Options: Both Envoy and Proxyclick are cloud-only solutions. Entry2Exit offers on-premise, private cloud, and managed cloud deployment options. This flexibility is crucial for organizations with strict data sovereignty requirements, government contracts, or industries with regulatory constraints that prohibit cloud-only solutions.

Superior Customization: Entry2Exit provides self-customizable workflows, allowing your team to configure check-in flows, approval processes, and notification triggers without vendor intervention. This level of customization typically requires expensive enterprise plans with competitors, but comes standard with Entry2Exit.

Comprehensive Biometric Integration: Entry2Exit includes face recognition capabilities for visitors, staff, and contractors, providing an additional layer of security and enabling truly contactless experiences. This goes beyond the basic QR code check-ins offered by Envoy and Proxyclick.

Multi-Device Flexibility: While Envoy and Proxyclick primarily rely on iPads, Entry2Exit works seamlessly across phones, tablets, computers, and dedicated kiosks. This device flexibility reduces hardware costs and provides more options for different entry points and use cases.

Integrated Ecosystem: Entry2Exit integrates natively with the broader Entry2Exit suite, including parking management, queue management, meeting room booking, and gate pass systems. This unified approach eliminates the need for multiple vendors and ensures seamless data flow across all workplace management functions.

Enterprise-Grade Security: Entry2Exit includes robust features like emergency evacuation modules with real-time tracking, customizable visitor badges with dynamic fields, watchlist management, custom approval workflows, and GDPR-aligned data privacy controls, all designed to meet the complex security requirements of mid-sized to large organizations.

Value for Money: Entry2Exit offers enterprise-level features at pricing that makes sense for mid-sized organizations. While Envoy can cost $329+ per location monthly and Proxyclick runs $100 to $300+ per location, Entry2Exit provides superior functionality and customization at competitive rates, delivering exceptional value for organizations that need more than basic visitor tracking.

The bottom line: if you’re a small business with simple needs and limited growth plans, Envoy or Proxyclick will suffice. But for mid-sized to enterprise organizations, especially those operating in the Middle East, requiring multi-location management, advanced security features, regional compliance, or on-premise deployment options, Entry2Exit is the clear choice. Its combination of advanced features, regional expertise, flexible deployment, and superior customization makes it the ideal visitor management solution for organizations ready to scale.

Frequently Asked Questions (FAQs)

1. Who are Envoy’s competitors?

Envoy’s main competitors include Proxyclick (now Eptura Visitor), Entry2Exit, The Receptionist, SwipedOn, Robin, Sign In Solutions, iLobby, Lobbytrack, Greetly, and FacilityOS. Each offers varying levels of visitor management capabilities, with some focusing on budget-friendly basic features while others provide enterprise-grade security and compliance tools.

2. Is Proxyclick good?

Yes, Proxyclick is a established visitor management system. The company, founded in Brussels, was acquired by global workspace management firm Condeco in 2022 and now operates as Eptura Visitor. It serves customers worldwide across various industries including commercial real estate, pharmaceuticals, government, education, and finance, with consistently positive user reviews for reliability and professional service.

3. Is Proxyclick easy to use?

Yes, Proxyclick is easy to use for both visitors and administrators. The interface is intuitive and modern, requiring minimal training. Visitors find the check-in flow straightforward, while administrators appreciate the clean backend portal for managing settings, creating custom workflows, and generating reports. The system can typically be deployed and operational within days, demonstrating its user-friendly design.

4. What are the alternatives to Proxyclick?

Popular alternatives to Proxyclick include Envoy, The Receptionist, SwipedOn, Lobbytrack, iLobby, Sign In Solutions, Greetly, and Robin. For organizations seeking advanced features like regional ID scanning (Emirates ID, UAE Pass, Iqama), multi-language support beyond English, WhatsApp integration, and flexible deployment options, Entry2Exit provides a comprehensive alternative with superior customization capabilities.

5. How much does Proxyclick cost?

Proxyclick offers three pricing tiers. The Essential plan starts at approximately $100 per month per location, the Premium plan costs around $300 per month per location, and Enterprise pricing requires custom quotes. The average annual cost is about $12,000, though this can vary significantly based on location count, required features, and contract terms. Hardware costs for iPads and badge printers are additional.

6. Does Envoy offer a free plan?

Yes, Envoy offers a free plan with limited visitor management features. However, most organizations find they need to upgrade to premium tiers (starting around $329 per location monthly) to access essential capabilities like pre-registration, comprehensive integrations, and advanced security features. The free plan is best suited for very small offices with basic visitor tracking needs.

7. Can both systems handle multiple locations?

Yes, both Envoy and Proxyclick support multi-location management. Each platform provides centralized dashboards where administrators can manage visitor flows, security settings, and reporting across all locations. This makes them suitable for enterprises with regional, national, or global operations requiring standardized check-in processes while maintaining location-specific customization options.

8. What hardware is required for these systems?

Both systems primarily operate on iPad devices for the visitor kiosk interface. Envoy requires iPads running iOS 10 or higher, while Proxyclick works on similar iPad models. Additionally, organizations typically need an iPad stand for professional presentation and a badge printer if issuing physical visitor badges. Some users report connectivity challenges with recommended wireless badge printers, which can be costly investments.

9. Which system is better for enterprise organizations?

For large enterprises with complex security, compliance needs, and substantial budgets, both Envoy and Proxyclick offer enterprise-grade capabilities. Envoy provides a broader workplace management platform beyond visitor tracking, while Proxyclick focuses specifically on visitor management excellence with strong multi-site support. The choice depends on whether you need an all-in-one workplace solution (Envoy) or dedicated visitor management with superior customization (Proxyclick). Organizations requiring regional ID verification, on-premise deployment, or extensive language localization may find platforms like Entry2Exit better suited to their specific requirements.

Conclusion

Both Envoy and Proxyclick are robust visitor management systems that can significantly improve your workplace security and visitor experience. Envoy stands out for organizations seeking an integrated workplace platform with extensive features beyond visitor management. Proxyclick excels for businesses prioritizing dedicated visitor management with strong customization, global language support, and more accessible pricing.

Ultimately, the best choice depends on your organization’s size, budget, technical requirements, and long-term workplace management goals. Consider starting with free trials when available, and thoroughly evaluate how each platform handles your specific use cases, from basic check-ins to complex security protocols and compliance needs. The right visitor management system should not only meet your current requirements but also scale effectively as your organization grows and evolves.